RETURN POLICY
At Garrity's Floor Solutions Ltd, we understand that sometimes returns are necessary. We strive to make the process as simple and straightforward as possible. Explore our return policy to ensure a hassle-free experience.
Frequently asked questions
We value your satisfaction and aim to provide clear and transparent return guidelines. Below are answers to frequently asked questions regarding our return policy at Garrity's Floor Solutions Ltd.
If a customer isn't happy with their flooring, what's the most important thing they should know about returning it?
Learn more about our 30-Day Return Policy, Return Conditions, and How to Initiate a Return to ensure a hassle-free experience with Garrity's Floor Solutions Ltd.
What is your 30-day return policy?
At Garrity's Floor Solutions Ltd, we offer a 30-day return policy for your peace of mind. If you are not completely satisfied with your purchase, you can return the product within 30 days for a full refund or exchange.
What condition should the product be in for a return?
To be eligible for a return, the product must be unused and in the same condition that you received it. It must also be in the original packaging. Certain products may have specific return conditions, so be sure to check the product description.
What if my flooring was damaged during shipping?
If you receive a product that was damaged during shipping, please contact us immediately at [[phonenumber]] or [[email]]. Provide photos of the damage to the product and its packaging so that we can quickly resolve the issue.
What's the simplest way for someone to return a product they bought online?
You can return items purchased online either by shipping them back to our warehouse or dropping them off at our physical location in Liverpool. Please ensure you have your order number and proof of purchase available.
How do I initiate a return?
To initiate a return, please contact our customer service team at [[email]] or call us at [[phonenumber]]. We will guide you through the return process and provide you with a return authorisation if applicable.
Are there any products that are not eligible for return?
Yes, custom orders and products marked as "final sale" are not eligible for return. Please check the product description before making your purchase. If you are unsure please contact customer support for clarification.
How long does it take to process a return and issue a refund?
Once we receive your returned item, we will process it within 5-7 business days. Refunds will be issued to the original method of payment and may take several business days to reflect in your account, depending on your bank.
Need Assistance?
If you have any further questions or need assistance with your return, please don't hesitate to contact our customer support team. We're here to help!
